Answering service is a great option for any company, but it’s especially useful for HVAC companies. We all know that your phone can ring off the hook with calls during the busiest seasons like the holidays. And if you’re not screening your calls, you could miss out on some important leads.
With an answering service, you don’t have to worry about finding someone to answer your phones or keeping your business running smoothly when there’s no one around. Here are some questions to ask yourself before settling on an answering service for your HVAC company.
What are the benefits of an answering service for your HVAC company?
Some of the most important benefits of an answering service for your HVAC Company include the following:
Tight management of time: Keeping track of work schedules can be a hassle for most heating and air company owners. An answering service can eliminate a lot of that trouble. Keeping track of work schedules can be a hassle for most heating and air company owners. An answering service can eliminate a lot of that trouble.
Avoiding distracted phone calls: An answering service will be the one to answer your calls, so your calls are likely to get answered sooner. An answering service will be the one to answer your calls, so your calls are likely to get answered sooner.
Speedier service: Sometimes, business owners get caught up in getting work done and forget to stop and answer the phone.
How do answering services work?
Answering service professionals receive calls on your behalf. Typically, you tell the answering service which caller is important, and the answering service grabs the call. They have the ability to screen calls before you answer.
Some answering services only allow you to get ahold of them if you’re calling from a specific phone number. If you work from home, this might be a good option for you. Answering services are always available to field calls for you even when you’re not around.
Answering services can provide round-the-clock customer service. You can request service and have it on standby if someone calls during business hours. Answering services are more cost-effective than your current staffing options.
What are the advantages of using an answering service?
One of the biggest advantages to using an answering service is the amount of work you can get done in a day. With an answering service, you don’t have to do any paperwork or check-in phone calls, so you can focus on handling your business as usual.
The other big advantage is that your clients don’t have to wait on hold for long periods to speak with a representative. Instead, they can just pick up the phone and get the help they need.
Answering services are also reliable. They’re going to be there for you when you need them and be quick about answering any incoming calls.
What are the downsides of using an answering service? Like any business service, there are pros and cons to using an answering service. In many cases, these services can be very affordable.
What are some things to consider before choosing an answering service?
Does the company’s contact information provide access to people who need help? Does it list all of the representatives on call? Is the provider available on holidays and weekends? How about on important holidays like your company’s anniversary? Does the company include a reimbursement policy?
Does the provider offer training? Is the company present 24 hours a day? What about getting your phone calls answered? Does the company provide a return call or a hold number in case your call does not go through? Is the provider available in Spanish? Is the answering service available to answer your questions over the phone or via live chat? When is the best time for a provider to contact you if your call goes through? Answering service FAQs How do I get a hold of the answering service?
Tips for choosing the best answering service for your HVAC company
- What is your plan for handling calls during busy seasons? You may not get many calls during winter months. But, in the summer and early fall, when schools are closed and air conditioners are cranked up, your phone will likely ring off the hook.
- Not only that, but your employees and customers will also be busy during peak business hours. If your answering service is part of a larger service, you may want to look for a company that has a 24-hour service that can handle your extra calls and needs.
- Is your receptionist reliable? During busy seasons, you’ll need a dependable receptionist, too. You don’t want someone who only answers the phone when they’re bored, or when they hear the phone ring.
So, what are you waiting for? Hire the best HVAC call answering service considering all the above enumerated questions now.