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What is an Business Telephone System?

If someone calls your office, which one is the person who answers? Most likely, it’s someone working at your front desk like an employee at the reception desk. The call will likely need to go to an employee in your business, and occasionally several calls can be received at the same time. Luckily we have a commercial phone system that makes seamless shifts from line to line.

The evolution of the telephone system for business is fascinating and began in the 1800s. As technology has be a more integral aspect of our daily lives, it has naturally, incorporated into the realm of business telephone system too. Nowadays, cloud-based phone systems are now an attractive option for businesses.


If you’re thinking about a business telephone system for your workplace it is important to know more about the subject before making the final decision. This is the reason, within this post, we’ll discuss the definition of business telephone systems and also explain the different types and elements. We’ll also explore cloud-based telephone systems in case you’re contemplating purchasing one of these.

What is the definition of a Business Telephone System?

In the introduction, a business phone system was designed in order to fit into offices that are busy and permit multiple calls to be diverted simultaneously. This is extremely beneficial to all employees in the office as calls can be routed to the right people. This also helps the caller who is able to reach the person they want to contact, not knowing the specific number for their direct number.

A business phone service can be notthe equivalent of central office lines. These are part of the most important telephone systems, which we’ll cover in the next article. Central office lines call handling is the mainstay for the entire system. Telephone systems for business can be adapted to numerous additional options that you’ll be able to see.

The Little Bit History of Business Telephone System

To comprehend what the business telephone system can be it’s helpful to look to the early history of telephone networks. The first time these networks were introduced was around the middle in the early 1800s. In order to route calls the phone company required an actual switchboard. It was a person’s duty to route every call to right people back in the days before.

The next step was an private branch exchange or PBX system. At time they were referred to by the name of private automated branch exchanges, or PABXs. However, the word “PABX” was later removed. For more information about celebrity, click to how tall is ranboo that would be the right place for you.

It wasn’t until the 1960s before PBX systems were first introduced to reduce the skyrocketing cost of telephone networks. PBX systems of the time were still using switches, even up to 1975. However, companies were delighted to have an alternative alternative to manual switchboards and they embraced PBX systems.

PBX Systems, like any other Tech has evolved and continued to evolve

Finally, Time Division Multiplexers or TDM PBX systems came out. The companies now could add hold music, employ auto-attendants, make transfers, and even have the option of dialing tone. This was an enormous benefit!

In the beginning, PBX system technology stopped until the Internet became a major player in the late 1990s/early 2000s. This was a great thingtoo, as in the event that your business had an old-fashioned PBX system that was expensive and hard to upgrade.

Voice through Internet Protocol or VoIP became the most popular technology in the year 2008. We’ll discuss more about VoIP systems in the next article, so make sure to read the opportunity to learn more about it. We’ll start by saying that the development of VoIP PBX systems made it possible to use speech-to-text capabilities in voicemail as well as call recording and unifying messaging. They also assisted businesses in getting rid of their outdated and clunky PBX systems that were in use for decades before.

Nowadays, business telephone systems are becoming more sophisticated due to cloud technology.


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